Refund policy

Returns and order cancellations

You may request cancellation before shipment, or a return within 7 days after receiving the order or receipt confirmation, as described in DOSIÉ’s Terms and applicable law. Contact us before sending anything back.

Items that cannot be returned

• Opened or used cosmetics, or products whose value has materially decreased through customer handling, cannot be returned for change of mind.
• This restriction does not apply when an item is defective, damaged in transit, incorrect, or materially different from its description.

Return shipping

• For a defective, damaged, incorrect, or misdescribed item, DOSIÉ covers reasonable return shipping after the return is approved.
• For a change-of-mind return, the customer pays actual return shipping and any non-refundable import charges.

How to request a return

Email contact@dosie.co.kr with your order number, product, reason, and photos if there is damage or a defect. We will provide the return method and destination after review. Do not send a return without authorization.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Payment-provider and bank processing times may apply.

Product warranty and service

Product defects are handled under applicable law and the Korea Fair Trade Commission Consumer Dispute Settlement Standards. For Hyfuser inspection or service, use DOSIÉ CARE. If inspection confirms that purified-water use caused nozzle blockage, spray failure, or device damage, the issue is not covered by the free warranty.